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Shipping & Returns

ORDERS

We accept all major credit cards, Apple Pay, Paypal Shop Pay and Zip for online purchases. Once you place your order, you will receive an email confirmation within 24 hours. A shipment confirmation email with tracking is sent out when your order is shipped. Please ensure packages have a safe and secure place to be delivered as we are not responsible for any loss or theft. The customer is responsible forshipping carrier lost package claims. For extra security, we are happy to add a signature requirement to your shipment. Just send us an email at hello@pietsie.com after placing your order so we can accommodate. Typically, orders ship within 3 business days. During sales please allow up to 7 business days for your order to ship.

RETURNS

Please contact us at hello@pietsie.com  if you would like to return your full-price purchase for a store credit. The customer is responsible for paying return shipping.  If you received a damaged or incorrect item, please let us know within 3 days of receiving your shipment.

INTERNATIONAL RETURNS

We accept returns on international orders for store credit only. Please contact us at  hello@pietsie.com if you would like to return your full-price purchase. The customer is responsible for paying return shipping as well as any customs fees.  If you received a damaged or incorrect item, please let us know within 3 days of receiving your shipment. Tracking is highly recommended as we are not responsible for any undelivered or lost packages.

SALE PURCHASES

All sales are final on sale items. We don’t offer exchanges or credits on any discounted purchases unless you receive a damaged or incorrect item. If this happens, please contact us at hello@pietsie.com within 3 days of receiving your package.

EXCHANGES

Please email us at hello@pietsie.com if you would like to make an exchange.

SHIPPING

We offer world wide shipping. The default option is UPS ground for domestic orders and USPS Priority or DHL shipping for international.  Shipping charges are calculated at checkout with various shipping options available.  Domestic orders typically take 1-7 business days depending on your location. Please allow up to 3 weeks for your international package to arrive.  

TAXES AND DUTIES

Please note that prices at checkout exclude customs taxes and duties specific to the international customer’s government. Customers will be charged for taxes and duties once the package enters their country of delivery and are the responsiblity of the customer. Unfortunately we cannot estimate how much in duties and taxes fees the customer will incur, but the local customs agency should be able to estimate the price ahead of time should the customer inquire.