At Pietsie, we're committed to providing our customers with the best possible shopping experience. That's why we strive to respond to all customer emails within the same day, between 9 am to 6 pm, Monday through Saturday. If you have any questions or concerns about your order, our products, or anything else, please don't hesitate to contact us - we're dedicated to ensuring that your concerns are addressed promptly and thoroughly. We appreciate your business and are always here to help you in any way we can.